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We’re glad you’re here. There’s good design in store for you. Help yourself to an organically shaped object or a one-of-a-kind piece of art. There’s something for everyone, including the kids. Or the kid inside you. Have fun browsing—and let us know if we can help. |
- Order Security
- Methods of Payment
- Gift Wrap
- Shipping Options
- Discount Codes
- Order Confirmation
- Delivery Time
- Order Tracking
- How to Return or Exchange
- Store Location
- Contact Info
Order Security
Shopping on urbanindigo.com is safe and secure. We are committed to protecting our customers' personal information and do not keep any credit card information on our web site. We use your email address (and occasionally your phone number) only to communicate with you regarding your order. We never share your contact information with other companies.
Methods of Payment
We currently accept Visa, MasterCard, American Express and Discover as payment.
Gift Wrap
If you'd like your order gift-wrapped, please select the gift-wrapping option at check-out. Gift-wrap is an additional $3.50.
Shipping Options
Web orders are shipped via UPS Ground. If you would like something faster, please contact us directly about your order and we'll see what we can do to help. We cannot ship to PO boxes.
| Shipping Charges | |
| Order Total | Ground Shipping |
| $0 - $20 | free |
| $21 - $40 | $5.95 |
| $41 - $60 | $6.95 |
| $61 - $80 | $7.95 |
| $81 - $99 | $8.95 |
| $100 and above | free |
Discount Codes
If you have a discount code, please make sure it hasn't expired and enter it correctly during checkout. Please note that discount codes cannot be combined or used on sale merchandise.
Order Confirmation
After you place your order, we will send a confirmation email to the email address you provided during checkout. This email will contain your order tracking number, so be sure to keep it. To track your order, see Order Tracking below. Email confirmations can take up to one business day to be sent. If you haven't received your email confirmation after 24 hours, first check your email account's spam folder, as these emails are occasionally blocked by accident. If you do not receive a confirmation email within 24 hours, please contact directly.
Delivery Time
Orders received on weekdays before 6PM PST usually ship within 48 hours. Orders received on Saturday or Sunday, or on holidays, are shipped within the next 2 business days.
Order Tracking
When your order leaves our warehouse, we will send an email confirmation to the email address you provided at checkout. The confirmation email will contain your tracking number. If you still have questions about your order after tracking it, feel free to contact us directly.
How to Return or Exchange
If for some reason you aren’t completely satisfied with your purchase, just return the item to us in its original condition within 30 days of receipt and we’ll be happy to issue an exchange or refund. (Unfortunately shipping fees are non-refundable, and return shipping fees are the responsibility of the customer.)
To make a return, you’ll need a Return Authorization number (RA#). To get an RA#, please send an email to: fresh@urbanindigo.com, and include your order number and a list of the item(s) you are returning in the body of the message. We’ll respond with your RA#, which you’ll need to include in the address field on your package.
Please address your return package to:
Urban Indigo
RA# (write your RA# here)
3339 Lakeshore Avenue
Oakland, CA 94610
We suggest shipping your package with a carrier such as UPS or FedEx, or via insured USPS Parcel Post just to be safe. If you receive an item that is damaged or broken, or if we accidentally sent you the wrong item please contact us and we’ll send you a replacement right away. We’ll also let you know how to send back the problem order.
Store Location
If you live in the Bay Area or plan to visit, we'd love to see you. Our store is located in Oakland's Grand Lake neighborhood at this address:
3339 Lakeshore AveWe’re open Monday through Saturday from 10:30 a.m. to 6:00 p.m., and Sunday from 11:00 a.m. to 6:00 p.m.
Oakland, CA, 94610
Contact Info
We're here to answer your questions from 10:30am to 6pm Monday through Saturday, and from 11am to 6pm on Sundays. Feel free to contact us by email, phone or mail.
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© 2010 urban indigo. all rights reserved.
3339 lakeshore avenue . oakland, ca . 94610 . 510.419.0451 .
check out our blog, at http://urbanindigo.wordpress.com/
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